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Rosewood Post Acute Rehabilitation : complaints
 

about complaints and facility reported events

A complaint is an allegation that someone files against a nursing home with the California Department of Public Health (DPH), the state agency that inspects nursing homes. Complaints can involve neglect, abuse, rights violations, safety concerns, and other potential violations of nursing home standards.

A facility reported event involves suspected abuse, neglect or other concerns that nursing homes are required by law to report to DPH.

The complaints listed on this site include only complaints and facility reported events filed with DPH. They do not include complaints made to facility staff, the Long Term Care Ombudsman program, law enforcement agencies, CANHR or other organizations. The numbers tend to be low because most people do not know where or how to file a formal complaint.

Residents and family members are often reluctant to file complaints due to fear of retaliation. Thus, a high number of complaints, whether substantiated or not, can indicate problems in a nursing home. Look to see if there is a pattern of types of complaints, who filed the complaints, when the complaints were filed, and which complaints were filed under the current ownership or management.

(more info about complants)

How to File a complaint

Enforcement data from the State as of 3/19/2014
Last Licensing/Certification visit:   10/09/2013


Description of each complaint.

   
date source category outcome
 1/14/2014   Complaint  Infection Control  Substantiated  
 1/10/2014   Reported Event  Quality of Care/Treatment, Resident Safety   
 12/4/2013   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Unsubstantiated  
 12/4/2013   Reported Event  Resident/Patient/Client Abuse, Sexual  Unsubstantiated  
 10/21/2013   Complaint  Resident/Patient/Client Rights, Resident Not Treated with Dignity/Respect  Unsubstantiated  
 10/2/2013   Complaint  Pharmaceutical Services  Unsubstantiated  
 10/2/2013   Complaint  Quality of Care/Treatment, Facility Staffing  Unsubstantiated  
 10/2/2013   Complaint  Quality of Care/Treatment  Unsubstantiated  
 10/2/2013   Complaint  Resident/Patient/Client Rights, Other  Unsubstantiated  
 9/27/2013   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 9/27/2013   Reported Event  Resident/Patient/Client Abuse, Sexual  Unsubstantiated  
 9/13/2013   Reported Event  Quality of Care/Treatment, Resident Safety  Substantiated  
 7/31/2013   Reported Event  Quality of Care/Treatment, Resident Safety  Substantiated  
 7/31/2013   Complaint  Quality of Care/Treatment, Resident Safety  Unsubstantiated  
 7/31/2013   Complaint  Quality of Care/Treatment, Resident Safety  Substantiated  
 7/22/2013   Complaint  Quality of Care/Treatment, Other  Substantiated  
 7/9/2013   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 6/24/2013   Complaint  Fraud/False Billing, Other  Unsubstantiated  
 6/24/2013   Complaint  Quality of Care/Treatment, Resident Safety/Falls  Unsubstantiated  
 6/24/2013   Complaint  Dental Services  Unsubstantiated  
 6/24/2013   Complaint  Quality of Care/Treatment, Other  Unsubstantiated  
 6/24/2013   Complaint  Quality of Care/Treatment, No Weight Loss Assessment By Facility  Unsubstantiated  
 6/24/2013   Complaint  Quality of Care/Treatment, Phys Not Notified of Resident Change In Condition  Unsubstantiated  
 6/24/2013   Complaint  Falsification of Records/Reports, Facility Medical Records Falsified  Unsubstantiated  
 6/24/2013   Complaint  Resident/Patient/Client Assessment  Unsubstantiated  
 6/24/2013   Complaint  Quality of Care/Treatment, No Pressure Sore Precautions Taken By Facility  Unsubstantiated  
 6/24/2013   Complaint  Quality of Care/Treatment, Inappropriate Feeding Assistance For Wt Loss Res  Unsubstantiated  
 6/24/2013   Complaint  Resident/Patient/Client Neglect, Assess/Monitor  Substantiated  
 5/24/2013   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 5/24/2013   Reported Event  Resident/Patient/Client Abuse, Sexual  Unsubstantiated  
 5/10/2013   Reported Event  Resident/Patient/Client Rights, Other  Substantiated  
 4/30/2013   Reported Event  Quality of Care/Treatment, Resident Safety  Substantiated  
 4/29/2013   Complaint  Quality of Care/Treatment, Facility Staffing  Substantiated  
 4/18/2013   Complaint  Admission, Transfer & Discharge Rights  Unsubstantiated  
 3/11/2013   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 3/11/2013   Reported Event  Administration/Personnel  Substantiated  
 1/8/2013   Complaint  Quality of Care/Treatment, Water Not Offered To Resident  Unsubstantiated  
 12/14/2012   Complaint  Quality of Care/Treatment   
 11/14/2012   Complaint  Quality of Care/Treatment, Call Bell Not Answered Timely Manner By Staff   
 10/23/2012   Complaint  Quality of Care/Treatment  Substantiated  
 10/1/2012   Complaint  Resident/Patient/Client Abuse, Employee to Resident   
 10/1/2012   Complaint  Quality of Care/Treatment   
 9/27/2012   Complaint  Resident/Patient/Client Abuse, Sexual   
 9/21/2012   Complaint  Administration/Personnel   
 9/10/2012   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 9/10/2012   Reported Event  Resident/Patient/Client Abuse, Sexual   
 9/7/2012   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 9/5/2012   Reported Event  Quality of Care/Treatment, Resident Safety   
 8/3/2012   Complaint  Quality of Care/Treatment  Substantiated  
 8/3/2012   Complaint  Quality of Care/Treatment, Resident Safety/Falls  Substantiated  
 5/14/2012   Complaint  Resident/Patient/Client Abuse, Other  Unsubstantiated  
 4/25/2012   Complaint  Resident/Patient/Client Abuse  Substantiated  
 4/19/2012   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 4/13/2012   Complaint  Quality of Care/Treatment  Unsubstantiated  
 4/13/2012   Reported Event  Resident/Patient/Client Abuse, Other   
 3/28/2012   Complaint  Resident/Patient/Client Abuse, Other  Unsubstantiated  
 3/19/2012   Reported Event  Resident/Patient/Client Abuse, Other   
 3/16/2012   Complaint  Quality of Care/Treatment   
 3/16/2012   Reported Event  Resident/Patient/Client Abuse, Family/Visitor to Resident   
 3/15/2012   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 3/12/2012   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 3/5/2012   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 2/23/2012   Complaint  Quality of Care/Treatment, Resident Safety/Falls   
 2/21/2012   Complaint  Quality of Care/Treatment   
 12/23/2011   Reported Event  Infection Control   
 12/22/2011   Complaint  Quality of Care/Treatment   
 12/20/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 12/16/2011   Reported Event  Quality of Care/Treatment   
 11/23/2011   Reported Event  Resident/Patient/Client Abuse, Other   
 11/22/2011   Reported Event  Resident/Patient/Client Abuse   
 11/22/2011   Reported Event  Other   
 11/14/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 11/14/2011   Complaint  Quality of Care/Treatment  Unsubstantiated  
 11/3/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 10/7/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 9/12/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 9/7/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 8/26/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 8/26/2011   Complaint  Quality of Care/Treatment  Unsubstantiated  
 8/17/2011   Complaint  Infection Control  Unsubstantiated  
 8/12/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 8/9/2011   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 8/9/2011   Complaint  Quality of Care/Treatment  Unsubstantiated  
 8/5/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 8/1/2011   Complaint  Restraints/Seclusion - General   
 7/28/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 7/13/2011   Complaint  Quality of Care/Treatment, Resident Safety/Falls  Unsubstantiated  
 6/27/2011   Reported Event  Quality of Care/Treatment, Resident Safety   
 6/23/2011   Complaint  Resident/Patient/Client Rights  Unsubstantiated  
 6/23/2011   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 6/23/2011   Complaint  Quality of Care/Treatment  Substantiated  
 5/19/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 5/11/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 4/15/2011   Complaint  Quality of Care/Treatment  Substantiated  
 4/12/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 4/7/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 3/17/2011   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 3/10/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 2/18/2011   Complaint  Admission, Transfer & Discharge Rights  Substantiated  
 2/7/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 2/7/2011   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 1/20/2011   Complaint  Quality of Care/Treatment  Unsubstantiated  
 1/20/2011   Complaint  Quality of Care/Treatment  Unsubstantiated  
 12/24/2010   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 12/21/2010   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 12/9/2010   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 12/8/2010   Reported Event  Resident/Patient/Client Rights, Other  Unsubstantiated  
 10/27/2010   Complaint  Quality of Care/Treatment, Resident Safety   
 8/26/2010   Complaint  Quality of Care/Treatment, Other  Substantiated  
 8/18/2010   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 7/21/2010   Complaint  Quality of Care/Treatment, Resident Safety/Falls  Substantiated  
 7/12/2010   Complaint  Physical Environment, Safe Environment Not Provided  Unsubstantiated  
 6/22/2010   Complaint  Quality of Care/Treatment, Facility Staffing  Unsubstantiated  
 5/25/2010   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 5/6/2010   Complaint  Quality of Care/Treatment, Other  Substantiated  
 5/4/2010   Complaint  Admission, Transfer & Discharge Rights  Substantiated  
 4/15/2010   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 4/14/2010   Complaint  Quality of Care/Treatment  Unsubstantiated  
 4/14/2010   Complaint  Admission, Transfer & Discharge Rights  Substantiated  
 4/13/2010   Complaint  Quality of Care/Treatment  Substantiated  
 4/13/2010   Complaint  Admission, Transfer & Discharge Rights  Substantiated  
 3/25/2010   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 2/26/2010   Complaint  Quality of Care/Treatment   
 2/24/2010   Complaint  Quality of Care/Treatment  Substantiated  
 2/11/2010   Complaint  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 12/4/2009   Complaint  Quality of Care/Treatment  Substantiated  
 12/4/2009   Complaint  Quality of Care/Treatment  Substantiated  
 11/18/2009   Complaint  Quality of Care/Treatment  Substantiated  
 11/18/2009   Complaint  Nursing Services  Substantiated  
 11/18/2009   Complaint  Quality of Care/Treatment  Substantiated  
 11/18/2009   Complaint  Nursing Services  Substantiated  
 11/13/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 11/13/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 11/10/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 11/10/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 10/28/2009   Complaint  Quality of Care/Treatment, Resident Safety   
 10/28/2009   Complaint  Quality of Care/Treatment, Resident Safety   
 10/22/2009   Reported Event  Resident/Patient/Client Abuse, Sexual  Substantiated  
 10/8/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 9/29/2009   Complaint  Admission, Transfer & Discharge Rights  Unsubstantiated  
 9/17/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 9/15/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 9/8/2009   Complaint  Quality of Care/Treatment  Substantiated  
 8/31/2009   Complaint  Quality of Care/Treatment  Substantiated  
 8/28/2009   Complaint  Quality of Care/Treatment, Resident Safety  Unsubstantiated  
 8/25/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 8/24/2009   Complaint  Resident/Patient/Client Rights, Resident Not Treated with Dignity/Respect  Unsubstantiated  
 8/12/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 7/20/2009   Complaint  Misappropriation of Property   
 7/17/2009   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 7/17/2009   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 7/1/2009   Complaint  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 7/1/2009   Complaint  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 6/4/2009   Complaint  Quality of Care/Treatment, Res Meds Not Given According To Phys Instructions  Unsubstantiated  
 5/26/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 5/7/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 5/7/2009   Complaint  Quality of Care/Treatment  Unsubstantiated  
 5/4/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 4/1/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 3/25/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 3/24/2009   Complaint  Quality of Care/Treatment, Facility Staffing  Unsubstantiated  
 3/9/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 3/4/2009   Reported Event  Quality of Care/Treatment  Substantiated  
 2/6/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 2/5/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 1/5/2009   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 12/23/2008   Complaint  Quality of Care/Treatment  Substantiated  
 12/23/2008   Complaint  Quality of Care/Treatment  Substantiated  
 11/26/2008   Complaint  Misappropriation of Property   
 11/13/2008   Complaint  Quality of Care/Treatment  Unsubstantiated  
 11/13/2008   Complaint  Quality of Care/Treatment  Unsubstantiated  
 10/31/2008   Reported Event  Infection Control  Substantiated  
 10/21/2008   Reported Event  Resident/Patient/Client Rights, Resident Not Treated with Dignity/Respect  Substantiated  
 10/21/2008   Reported Event  Resident/Patient/Client Rights, Resident Not Treated with Dignity/Respect  Substantiated  
 10/7/2008   Reported Event  Quality of Care/Treatment, Resident Safety   
 9/29/2008   Complaint  Resident/Patient/Client Rights, Resident Denied Visitation/Access Rights   
 9/12/2008   Reported Event  Resident/Patient/Client Abuse, Family/Visitor to Resident  Substantiated  
 9/11/2008   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 8/14/2008   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 8/14/2008   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 8/13/2008   Complaint  Quality of Care/Treatment  Substantiated  
 8/13/2008   Complaint  Falsification of Records/Reports  Unsubstantiated  
 7/24/2008   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 7/9/2008   Complaint  Quality of Care/Treatment  Substantiated  
 6/16/2008   Complaint  Quality of Care/Treatment  Unsubstantiated  
 6/16/2008   Complaint  Quality of Care/Treatment  Unsubstantiated  
 5/9/2008   Complaint  Admission, Transfer & Discharge Rights  Substantiated  
 5/9/2008   Complaint  Admission, Transfer & Discharge Rights  Substantiated  
 4/25/2008   Complaint  Physical Environment  Substantiated  
 4/16/2008   Reported Event  Quality of Care/Treatment, Resident Safety/Falls  Substantiated  
 4/10/2008   Complaint  Quality of Care/Treatment   
 4/10/2008   Complaint  Falsification of Records/Reports   
 4/10/2008   Complaint  Quality of Care/Treatment  Substantiated  
 4/10/2008   Complaint  Quality of Care/Treatment   
 4/10/2008   Complaint  Falsification of Records/Reports   
 4/7/2008   Complaint  Admission, Transfer & Discharge Rights   
 3/10/2008   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 1/24/2008   Complaint  Resident/Patient/Client Abuse, Employee to Resident  Substantiated  
 1/24/2008   Complaint  Resident/Patient/Client Abuse, Employee to Resident  Substantiated  
 1/23/2008   Complaint  Quality of Care/Treatment, Resident Safety   
 1/18/2008   Complaint  Quality of Care/Treatment   
 1/10/2008   Reported Event  Injury of Unknown Origin   
 1/8/2008   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Substantiated  
 12/27/2007   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 12/19/2007   Reported Event  Injury of Unknown Origin   
 12/18/2007   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 12/14/2007   Reported Event  Resident/Patient/Client Abuse, Employee to Resident   
 11/26/2007   Complaint  Quality of Care/Treatment, Other  Unsubstantiated  
 11/14/2007   Complaint  Administration/Personnel  Unsubstantiated  
 10/30/2007   Reported Event  Resident/Patient/Client Abuse, Resident to Resident   
 10/15/2007   Complaint  Quality of Care/Treatment  Unsubstantiated  
 10/15/2007   Reported Event  Resident/Patient/Client Rights   
 9/25/2007   Complaint  Physical Environment   
 9/11/2007   Reported Event  Physical Environment  Unsubstantiated  
 9/10/2007   Reported Event  Resident/Patient/Client Rights, Resident Not Treated with Dignity/Respect   
 9/4/2007   Complaint  Injury of Unknown Origin  Substantiated  
 8/20/2007   Reported Event  Physical Environment  Unsubstantiated  
 6/25/2007   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Unsubstantiated  
 6/18/2007   Complaint  Resident/Patient/Client Abuse  Unsubstantiated  
 6/6/2007   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Unsubstantiated  
 5/23/2007   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Unsubstantiated  
 5/8/2007   Complaint  Quality of Care/Treatment   
 2/27/2007   Reported Event  Resident/Patient/Client Abuse, Employee to Resident  Unsubstantiated  
 2/27/2007   Reported Event  Resident/Patient/Client Rights, Resident Not Treated with Dignity/Respect  Unsubstantiated  
 2/22/2007   Complaint  Quality of Care/Treatment  Substantiated  
 2/13/2007   Reported Event  Resident/Patient/Client Abuse  Unsubstantiated  
 2/7/2007   Reported Event  Injury of Unknown Origin   
 2/5/2007   Reported Event  Quality of Care/Treatment   
 1/23/2007   Complaint  Resident/Patient/Client Rights  Unsubstantiated  
 1/22/2007   Reported Event  Infection Control  Unsubstantiated  
 1/22/2007   Complaint  Infection Control  Unsubstantiated  
 1/18/2007   Complaint  Quality of Care/Treatment, Improper Infection Control Practiced By Facility  Unsubstantiated  
 1/18/2007   Complaint  Infection Control  Unsubstantiated  
 1/18/2007   Complaint  Resident/Patient/Client Rights  Unsubstantiated  
 1/8/2007   Complaint  Quality of Care/Treatment  Unsubstantiated  
 1/4/2007   Reported Event  Quality of Care/Treatment, Resident Meds Improperly Administered   
 12/21/2006   Reported Event  Resident/Patient/Client Abuse, Other  Unsubstantiated  
 11/20/2006   Reported Event  Resident/Patient/Client Abuse  Unsubstantiated  
 11/20/2006   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Unsubstantiated  
 11/14/2006   Complaint  Quality of Care/Treatment  Substantiated  
 11/8/2006   Reported Event  Quality of Care/Treatment  Unsubstantiated  
 8/25/2006   Reported Event  Resident/Patient/Client Abuse, Resident to Resident  Unsubstantiated  
 6/22/2006   Complaint  Quality of Care/Treatment  Unsubstantiated  
 3/20/2006   Complaint  Resident/Patient/Client Rights  Unsubstantiated  
 1/17/2006   Complaint  Quality of Care/Treatment  Substantiated  


 
 

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or from the nursing homes themselves and has not been independently verified.
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